Terms of service

Terms of Service

Last Updated: January 26, 2026

1. Agreement to Terms

By accessing or using radiancelabbeauty.com ("Site"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Site.

2. Use of Site

You must be at least 18 years old to make purchases on this Site. By making a purchase, you represent that you are of legal age to form a binding contract.

3. Products & Pricing

  • All prices are in USD unless otherwise stated
  • We reserve the right to modify prices at any time without notice
  • Product descriptions and images are provided for general information only
  • We do not guarantee that product descriptions are accurate, complete, or error-free

4. Orders & Payment

  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse or cancel any order for any reason
  • Payment must be received in full before orders are processed
  • You agree to provide current, complete, and accurate purchase information

5. Shipping & Delivery

  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by shipping carriers
  • Risk of loss passes to you upon delivery to the carrier
  • International orders may be subject to customs fees and import duties (customer's responsibility)

6. Returns & Refunds

  • Returns must be requested within 30 days of delivery
  • Products must be returned in resalable condition
  • Original shipping costs are non-refundable
  • Return shipping costs are the customer's responsibility
  • Refunds are processed within 5-7 business days of receiving returns
  • We reserve the right to refuse returns that don't meet our criteria

7. Product Claims & Disclaimers

  • Results may vary and are not guaranteed
  • Products are cosmetic in nature and not intended to diagnose, treat, cure, or prevent any disease
  • Always perform a patch test before full application
  • Discontinue use if irritation occurs
  • Consult a healthcare professional if you have concerns about product use

8. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Radiance Lab and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without express written permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Radiance Lab shall not be liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid for the product
  • We do not warrant that the Site will be uninterrupted or error-free

10. Indemnification

You agree to indemnify and hold harmless Radiance Lab from any claims, damages, or expenses arising from your use of products or violation of these Terms.

11. Privacy

Your use of the Site is also governed by our Privacy Policy. By using the Site, you consent to our collection and use of personal data as outlined in the Privacy Policy.

12. Dispute Resolution

These Terms shall be governed by the laws of New Zealand. Any disputes shall be resolved through binding arbitration in accordance with New Zealand law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Continued use of the Site constitutes acceptance of modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full effect.

15. Contact Information

For questions about these Terms, contact us at: Email: support@radiancelabbeauty.com Response Time: 24-48 hours